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Issue Details [XML]

Key: CHD-1056
Type: New Feature New Feature
Status: Open Open
Assignee: Unassigned
Reporter: Joe Geck
Votes: 9
Watchers: 6
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Cerberus Helpdesk

[Mobile] iPhone application

Created: 09/Feb/09 05:07 PM   Updated: 11/Jul/11 03:01 PM
Fix Version/s: The Yellow Brick Superhighway

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown

Value: 2 - Significant Value
Marquee: Mobile


 Description   
Summary:
We received a request for an iPhone application a while back. Here's what they had to say:

(quote)
What I would look for in a Cerberus application, at least to start,
would be very similar to the existing iPhone email application, but
with the additional buttons and fields for setting ticket statuses,
etc. It doesn't need to be the full cerb4 helpdesk app, just enough
to respond to tickets in all queues from the road.
(end quote)

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Comment by Joe Geck [27/Feb/09 05:12 PM]
http://cerb4.com/forums/showpost.php?p=8970&postcount=3

(quote)
I liked the idea of something like this: http://blog.box.net/?p=383

The http://i.box.net functionality works rather well too.

Being able to select a workspace customised via the user profile on the browser would be brilliant and would allow flexibility of usage including custom fields if requested.

The peek functionality would ease the potentially laborious task of having to view the whole ticket if the subject line is a bit generic.
(end quote)

Comment by Joe Geck [02/Mar/09 12:55 PM]
rfarnell is leaving many resources for iPhone development in that same forum. I thought I'd just bookmark it here for safe keeping:
http://cerb4.com/forums/showpost.php?p=9013&postcount=8
http://cerb4.com/forums/showpost.php?p=9023&postcount=9

(quote)
I don't seem to be able to find it, but there was a really good example of a Twitter refresh tool. This one has a good video demo of something that would work
http://www.twittergadget.com/

Also this post about 10 Productivity Twitter Tools for mobile is quite interesting:
http://www.jasonslater.co.uk/2009/02...mobile-device/

Check out these resources involving the highly useful Jquery See the very flexible licensing http://docs.jquery.com/Licensing

http://www.reynoldsftw.com/2009/02/u...e-twitter-api/

http://www.reynoldsftw.com/2009/02/a...hp-and-jquery/

Some other interesting stuff:

http://www.marcofolio.net/webdesign/...nd_jquery.html

http://plugins.jquery.com/project/touch
http://plugins.jquery.com/project/flick
(end quote)

Comment by Andy Fletcher [12/Apr/09 01:19 PM]
+1 from me, re: iphone style web interface with workspaces + mail functionality. The current mobile UI is very basic.

Comment by seb nafroth [21/Sep/09 06:01 AM]
I´d love to see an iphone interface as well.
have a look at the zendesk one - very basic but points you into the right direction.


Comment by Damien R [05/May/11 03:41 AM]
Don't make an iPhone app! Make an Android one ... or a Blackberry one.. or :)

Seriously, don't make an app unless you have plenty of spare resources to throw at making (and maintaining!) multiple apps for each of the different mobile platforms.

A cut down mobile UI which improves on the existing (not really usable) mobile UI would be good though; aimed at an iPhone sized screen/device which would then also be similarly compatible with other mobile devices/browsers such as the various droids and blackberry's etc.