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Issue Details [XML]

Key: CHD-1071
Type: New Feature New Feature
Status: Open Open
Assignee: Unassigned
Reporter: Joe Geck
Votes: 1
Watchers: 0
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Cerberus Helpdesk

[Reports] New report for tracking how workers are manipulating tickets

Created: 17/Feb/09 05:33 PM   Updated: 02/Aug/09 01:57 PM
Fix Version/s: We Have the Technology

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown

Value: 3 - Would Be Nice
Marquee: Reports


 Description   
Summary:
http://www.cerb4.com/forums/showpost.php?p=8717&postcount=70

(quote)
I'd also like a report on "ticket handling" in general. Right now it seems to only report on replied tickets. I'd like to see who deletes most spam, moves most tickets etc. Get a better picture of real activity.
(end quote)

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