[#CHD-1096] [Support Center] A pool of downloads (attachments) for workers to draw from and distribute to customers - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-1096
Type:	New Feature
Status:	Open
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	2
Watchers:	1

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Cerberus Helpdesk

[Support Center] A pool of downloads (attachments) for workers to draw from and distribute to customers

Created: 26/Feb/09 10:38 PM Updated: 26/Jan/11 11:19 PM

Fix Version/s:

Catch and Release

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Value:	2 - Significant Value
Marquee:	Mail, Support Center

Description

Summary:
http://www.cerb4.com/forums/showpost.php?p=8918&postcount=4

(quote)
From our needs, troubleshooter and downloads plugins would also be useful. They'd also be quite a neat feature for the worker interface too. Level 1 techs could follow a troubleshooter pathway with a client. A pool of downloads could be used to send attachments to clients if needed. Downloads could be restricted by SLA or custom field etc.
(end quote)

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Comment by Joe Geck [26/Feb/09 10:39 PM]

[ Permlink ]

His other suggestion, the troubleshooter pathway, is covered in two other long-standing requests: CHD-426 and CHD-878 .