[#CHD-1139] [Overview] Bring back the list of 'Waiting' buckets for each group on the sidebar - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-1139
Type:	Improvement
Status:	Resolved
Resolution:	Fixed
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	2
Watchers:	2

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[Overview] Bring back the list of 'Waiting' buckets for each group on the sidebar

Created: 19/Mar/09 07:15 PM Updated: 07/Apr/11 01:11 AM

Fix Version/s:

5.4

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

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Related To

This issue is related to:
	~~CHD-1143~~ [Overview] Bring back the option of n...

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Description

Summary:
http://www.cerb4.com/forums/showthread.php?t=1852

The recent change to exclude the list of buckets in the 'Waiting' section might be problematic for some users. This change occurred once we decided to leave the 'Open' section in always-expanded mode to show all buckets. 'Waiting' now only shows a list of groups with the ticket count, but there is no way to break it down by bucket counts.

(quote)
In my overview I see groups in the waiting section with the number of tickets contained in brackets next to it but I do not see buckets. Is it possible to switch it on so I see the individula buckets under their respective groups if those buckets have tickets in waiting reply status.

For my specific workflow, buckets are only really useful if I can see at a glance how many tickets are in them :) This would be an instant visual indication of current workload for certain buckets. I can have buckets that are collection points for certain things like orders and payments. These 2 buckets should always have the same number of tickets in so I can see that each order has a payment. These tickets at the same time need to be in waiting reply status because a customer can email extra information in about their order which goes into the order ticket.
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Comment by Joe Geck [21/Mar/09 01:08 PM]

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A couple of people in the forums relied on the old Overview functionality and I've open up two requests on their behalf. Since 4.1 is still relatively fresh and there's not too many complaints yet, but I'd expect more questions on this as users get familiar with 4.1. I'll point them to these two issues to vote up, so we can gauge popularity a bit better.

~~CHD-1139~~ [Overview] Bring back the list of 'Waiting' buckets for each group on the sidebar

~~CHD-1143~~ [Overview] Bring back the option of not showing 'Assigned' tickets in the 'Open' section of the sidebar

Comment by Jeff Standen [WGM] [07/Apr/11 01:11 AM]

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This is much improved with the subtotals functionality in 5.4