| Key: |
CHD-1170
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| Type: |
Improvement
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
0
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| Watchers: |
0
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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| Value: |
3 - Would Be Nice
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| Marquee: |
Configuration
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Summary:
http://www.cerb4.com/forums/showpost.php?p=9680&postcount=1
When maintenance runs, I believe the "7 days of inactivity" is determined by the 'last updated' dates on tickets. A user in the forums would like to see 'report spam' and/or 'delete' actions update this value to prevent accidental deletion. A fluke case yes, but a legitimate problem in these rare scenarios, see quote.
(quote)
Is it possible to disable the keyboard shortcuts?
Is there a setting somewhere?
We have had several situations where the user did something they didn't intend to because they didn't realize they were still typing in the helpdesk window. Last week - one of my programmers inadvertently hit "s" (spam) on an important ticket that had not seen a reply on it for a while. Since it had not been updated in 7 days (default setting for "cleanup"), the system deleted it when it ran maintenance a few hours later.
On a related note, shouldn't changes to things like "spam" or "deleted" cause the ticket "last updated" to change? In this case, there was clearly an action on the ticket (user incorrectly marked it as spam), but because the "last updated" was not changed - the ticket was permanently deleted by the maintenance run. This seems really bad to me.
(end quote)
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There are no comments yet on this issue.
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[Maintenance] Actions like 'report spam' and 'delete' do not change the 'last updated' field