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Issue Details [XML]

Key: CHD-1185
Type: New Feature New Feature
Status: Open Open
Assignee: Unassigned
Reporter: Joe Geck
Votes: 1
Watchers: 0
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Cerberus Helpdesk

[Reports] Track basic KB statistics like number of hits or "unpopular" articles

Created: 14/Apr/09 06:03 PM   Updated: 26/Jan/11 11:19 PM
Fix Version/s: Catch and Release

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
Issue Links:
Related To
This issue is related to:
CHD-1285 [Knowledgebase] Way for customers to ... Open
 

Value: 2 - Significant Value
Marquee: Knowledgebase, Reports


 Description   
Summary:
http://www.cerb4.com/forums/showpost.php?p=9789&postcount=9

(quote)
I would like some basic reports for knowledge base access. Specifically things like number of hits that an article gets and what articles have not been accessed for a (configurable) long time.
(end quote)



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