[#CHD-1185] [Reports] Track basic KB statistics like number of hits or "unpopular" articles - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-1185
Type:	New Feature
Status:	Open
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	1
Watchers:	0

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Cerberus Helpdesk

[Reports] Track basic KB statistics like number of hits or "unpopular" articles

Created: 14/Apr/09 06:03 PM Updated: 26/Jan/11 11:19 PM

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Related To

This issue is related to:
	CHD-1285 [Knowledgebase] Way for customers to ...

Value:	2 - Significant Value
Marquee:	Knowledgebase, Reports

Description

Summary:
http://www.cerb4.com/forums/showpost.php?p=9789&postcount=9

(quote)
I would like some basic reports for knowledge base access. Specifically things like number of hits that an article gets and what articles have not been accessed for a (configurable) long time.
(end quote)

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