| Key: |
CHD-1202
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| Type: |
Improvement
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
4
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| Watchers: |
2
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Summary:
This question came from town hall and I don't think we have a good way to do it in 4.1/4.2 .
(quote)
is there a way to allow workers view access to tickets in other queues, but deny the access to any action on said tickets?
(end quote)
You can of course set global permissions to restrict ticket actions, but none of these can be applied to individual groups. e.g.
[Display Ticket] Can comment on tickets
[Display Ticket] Can forward tickets to third-party e-mail addresses
[Display Ticket] Can add sticky notes to tickets
[Display Ticket] Can reply to tickets
[Tickets] Can close tickets
[Tickets] Can delete tickets
[Tickets] Can move tickets
The cleanest way to do this, that I can think of, is to create a third membership option in 'group configuration', for read-only access. The other two options I think would be maybe adding another layer in the 'Permissions' tab with a group drop-down for each 'role', or for each individual ticket-related permission (but that could get messy).
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Comment by Joe Geck [20/May/10 09:05 AM]
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[Permissions] Option to apply restrictive worker permissions to tickets in individual groups, e.g. read-only access to Group A