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Issue Details [XML]

Key: CHD-1217
Type: New Feature New Feature
Status: Open Open
Assignee: Unassigned
Reporter: Joe Geck
Votes: 0
Watchers: 1
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Cerberus Helpdesk

[Auto-Response] A new auto-reply telling customers when their ticket is assigned to a worker

Created: 14/May/09 05:45 PM   Updated: 01/Aug/09 11:13 PM
Fix Version/s: We Have the Technology

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown

Marquee: Notifications


 Description   
Summary:
http://www.cerb4.com/forums/showpost.php?p=10125&postcount=1

(quote)
Is there any way I can set-up an Auto-responder for group when agent takes the ticket? Something that would say to customer "John Doe has taken the ticket".
(end quote)

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Comment by Jeff Standen [WGM] [01/Aug/09 11:13 PM]
The toolkit can do this.