[#CHD-1217] [Auto-Response] A new auto-reply telling customers when their ticket is assigned to a worker - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-1217
Type:	New Feature
Status:	Open
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	0
Watchers:	1

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Cerberus Helpdesk

[Auto-Response] A new auto-reply telling customers when their ticket is assigned to a worker

Created: 14/May/09 05:45 PM Updated: 01/Aug/09 11:13 PM

Fix Version/s:

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Unknown

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Description

Summary:
http://www.cerb4.com/forums/showpost.php?p=10125&postcount=1

(quote)
Is there any way I can set-up an Auto-responder for group when agent takes the ticket? Something that would say to customer "John Doe has taken the ticket".
(end quote)

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Comment by Jeff Standen [WGM] [01/Aug/09 11:13 PM]

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The toolkit can do this.