Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Issue Links:
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Related To
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This issue is related to:
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CHD-953
Indicate any comments/sticky notes ad...
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| Value: |
2 - Significant Value
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| Marquee: |
Mail, Usability
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I was hoping to revive the CHD-856 request. While the global notifications are really useful, it would also be nice to be able to sort by new comments and/or know their existence.
The original request was--
"It would be really useful if there was a way to have the helpdesk indicate that there were unread comments (or other changes) on a ticket. Even if there was just a "Date of Last Comment" column, that would probably work.
In short, it would be helpful to know whether another tech has commented on any open cases without having to go and view each ticket, one after another.
Thanks!"
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I can't seem to edit the description... so let me change one thing--
"While the global notifications are really useful, it would also be nice to be able to sort by new comments and/or know their existence."
should really read
"While the global notifications are really useful, and are used every morning at login, it would also be nice to be able to sort by new comments and/or know of their existence in the Mail -> Overview area."
It looks like someone else already requested the option to sort by new comments, so perhaps we could combine these two requests.
Comments bump the 'updated date' now, but we should change the 'last action' to 'worker commented' too.
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New Feature
Ability to sort tickets by new comments