Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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2 - Significant Value
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One thing I would like to see is a "changelog" kind of feature. It's one thing to go back and look at tickets for the last week or two, which is easy, but it would be nice to have a notepad feature where you could document changes to "objects" -- where objects could be computers, sales accounts, servers, software, etc.
If I want to see the last 3 things that other techs did to our web servers, for example, I could just go look at that object's change log, while in the helpdesk, rather than relying on a Word document or Access database like we do now, or searching for every ticket that might have something to do with that server.
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I think this is a bit part of what people want with an Asset Tracking plugin as well.
For servers, specifically, we've definitely thought of having a change log in a 'Server Status' plugin which could also handle maintenance logging and Support Center integration (with PortSensor, Pingdom, etc).
Added to wishlist to collect votes.
Anybody care to sponsor development of this plugin?
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New Feature
Open
[Asset Tracking/Servers] A 'Change Log' for tracking maint/configuration changes in the helpdesk