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2 - Significant Value
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Mail
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Since we allowed the helpdesk to parse email from addresses it thinks it owns, the closed-ticket auto reply will send responses to helpdesk addresses, reopening the closed tickets.
We need to copy the logic from Mail.php on checking for helpdesk addresses before we send out a closed-ticket autoreply.
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Bug
Open
Closed-Ticket Autoreplies need to ignore tickets from helpdesk addresses