| Key: |
CHD-1274
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| Type: |
New Feature
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Josh Nalley
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| Votes: |
0
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| Watchers: |
1
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Environment:
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software platform
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I would like to see the ability to have an auto numbering system for all tickets that come in per day and resets the counter when you specify to.
EX: Let say I set the number to start everyday at 12:01AM and reset at 11:59PM. So as tickets come in they get assigned a number 1,2,3..... to be applied in the auto response to let the user know that they are number 12 in queue currently. Then as tickets are closed for that day, the numbering would auto adjust the queue so if you closed out ticket 3 in queue out of 5 currently, ticket 4 and 5 will auto adjust one number lower to become ticket 3 and 4. This way when the next ticket comes in, they will receive number 5 in queue.
By having the number system reset at the time you specify, it will start fresh every day so tickets that are not closed out from the day before won't be counted in the queue now.
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There are no comments yet on this issue.
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Number Tracking Queue