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Issue Details [XML]

Key: CHD-1299
Type: New Feature New Feature
Status: Open Open
Assignee: Unassigned
Reporter: Jeff Standen [WGM]
Votes: 4
Watchers: 2
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Cerberus Helpdesk

[Notifications] Create a plugin for sending helpdesk notifications (e.g. assignments) using XMPP to IM

Created: 02/Jul/09 01:02 PM   Updated: 26/Sep/11 12:57 AM
Fix Version/s: We Have the Technology

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown

Value: 3 - Would Be Nice


 Description   
http://www.cerb4.com/blog/2009/06/15/sneak-peek-improvements-to-worker-notifications/#comment-1876

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Comment by Robert Middleswarth [21/Mar/10 10:10 AM]
I will likely add support for watcher plug-in's once we do the template rewrite to watchers after the new template system goings in since this is on my own roadmap as well.

Thanks
Robert

Comment by Jeff Standen [WGM] [07/Apr/11 12:41 AM]
This is entirely possible using the new Virtual Attendant functionality in 5.4

Comment by Jeff Standen [WGM] [30/Apr/11 06:54 PM]
@Scott We already have Attendant plugins for Campfire and Twilio, so this one should be pretty easy. I'll put the sample code I have for XMPP on Dropbox.