[#CHD-1390] Block Worker reply proxying if "x-mailer" header indicates Cerberus Helpdesk - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-1390
Type:	New Feature
Status:	Closed
Resolution:	Won't Fix
Assignee:	Unassigned
Reporter:	Dan Hildebrandt [WGM]
Votes:	0
Watchers:	0

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Cerberus Helpdesk

Block Worker reply proxying if "x-mailer" header indicates Cerberus Helpdesk

Created: 24/Aug/09 12:08 PM Updated: 07/Apr/11 12:52 AM

Fix Version/s:

An Ounce of Prevention

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Description

Since some workers insist on adding helpdesk email addresses as alternate addresses to their accounts, it would help prevent customer spamming to not proxy replies to requesters if they were sent by cerb itself. There are potential issues with another instance sending mail, but that seems unlikely.

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Comment by Damien R [10/Jan/11 10:03 AM]

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> There are potential issues with another instance sending mail, but that seems unlikely.
No, it's likely and it happens in the wild...

Comment by Jeff Standen [WGM] [07/Apr/11 12:52 AM]

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This isn't an ideal solution. Something better will come along.