[#CHD-1424] Mail routing not working with Bcc-header - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-1424
Type:	Bug
Status:	Open
Assignee:	Unassigned
Reporter:	Paul Wagner
Votes:	0
Watchers:	0

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Cerberus Helpdesk

Mail routing not working with Bcc-header

Created: 21/Sep/09 06:50 AM Updated: 06/Nov/09 02:00 PM

Fix Version/s:

Cryostasis

Original Estimate:	Unknown	Remaining Estimate:	Unknown	Time Spent:	Unknown
Environment:	Cerberus Helpdesk™ © 2002-2009, WebGroup Media™ LLC - Version 4.2.1 Stable (Build 914) MS Exchange

Value:

3 - Would Be Nice

Description

Hello,

I am having problems routing emails via the email-address of the Bcc-header. It seems the rule is ignored, the email lands in the Dispatch bucket.
When I display the full headers of the message, no Bcc-header shows up.

Thanks,
Paul

PS: An inbox routing rule results in the same problem.

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Comment by Jeff Standen [WGM] [25/Sep/09 03:24 PM]

[ Permlink ]

Do you have a copy of the raw message? MTAs don't always provide a literal 'Bcc:' header, but often provide 'Envelope-To:' or 'Delivered-To:'.

Comment by Robert Middleswarth [06/Nov/09 02:00 PM]

[ Permlink ]

As a work around. I simple grab emails for each address I need to route mail that come in with BCC's using the following patch.

http://cerb4blog.com/blog/09/07/25/adding-header-info-well-downloading-mail-cerberus-4

Thanks
Robert