| Key: |
CHD-1478
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| Type: |
New Feature
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
3
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| Watchers: |
2
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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| Value: |
2 - Significant Value
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| Marquee: |
Support Center
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Summary:
New or existing registered customers can upload attachments when they open new tickets from the SC. However the customer cannot upload attachments to their REPLIES from the ticket history.
Steps:
0) Make sure all the appropriate modules in the Support Center are enabled.
1) Login as a client, click 'Ticket History' and then open an existing ticket.
Result:
Observe there is no option to upload an attachment.
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I think this can be solved but adding an attachement custom field type then just exposing that custom field using the new custom fields in the support center.
Thanks
Robert
Comment by Joe Geck [07/Jul/10 08:31 AM]
+1
Comment by Paolo [31/Jan/12 08:40 PM]
+1
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[Support Center] Allow customers to upload attachments from their ticket history