History | Log In     View a printable version of the current page. Get help!  
Issue Details [XML]

Key: CHD-1493
Type: Improvement Improvement
Status: Resolved Resolved
Resolution: Fixed
Assignee: Unassigned
Reporter: Joe Geck
Votes: 1
Watchers: 0
Operations

Clone this issue
If you were logged in you would be able to see more operations.
Cerberus Helpdesk

[Support Center] Add an ID or class to the body table

Created: 10/Nov/09 02:31 PM   Updated: 29/Dec/10 02:06 PM
Fix Version/s: We Have the Technology

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown

Value: 3 - Would Be Nice
Marquee: Support Center


 Description   
Summary:
I've copied two quotes from a customer ticket, which is hopefully enough to figure out the request.

The body of any page in the community support portal is in a table, but this table has no ID or class. Could you give it an id? Perhaps "main" or something?

The div and tables in the helpdesk have no class or ID, so it's impossible to style. If I were to style a tag, it would style all other tags. It would be easier to style if all the tables and divs had classes or IDs (names).

 All   Comments   Work Log   Change History      Sort Order:
Comment by Jeff Standen [WGM] [17/Nov/09 06:53 PM]
This needs more information. The Support Center modules should all have <div> IDs in recent versions (4.3+). Is there a particular area that doesn't?

Comment by Joe Geck [18/Nov/09 11:46 AM]
Talked to Dan and here's some more details that may help.

* This is our (WGM) Support Center we're pulling the source from. view source on http://cerberusweb.com/support/. that table doesn't have an id.

<body>
<div>
<div align="center"><img src="/support/resource/usermeet.core/images/_wgm/logo.gif" alt="Logo" border="0"></div>
</div>
<table cellpadding="5" cellspacing="0" border="0" width="100%" align="center">
<tr>

Comment by Darren Lewis [16/Feb/10 03:01 AM]
Can I make a suggest re the Support Center index template to better allow for customisations using the header and footer html.

At the moment, they're wrapped within the content of the index template, making it difficult to build your own wrapper around the support center - eg open a div in the header and then close it in the footer.

At the moment the header_html is wrapped in a div, and the footer_html is in the middle of a table.

I would suggest:

In cerb4/plugins/usermeet.core/templates/portal/sc/module/index.tpl

Remove the div around $header_html on lines 24-26

Move $footer_html on lines 86-90 to after the closing table tag on line 98 and not have it within a table, but just as a block of html.

There's no need to wrap header_html and footer_html in divs within the template.

Thanks.

Comment by Joe Geck [16/Feb/10 08:05 AM]
^^^ Darren's thread where he brought this up (for updating progress)

http://www.cerb4.com/forums/showpost.php?p=13677&postcount=1

Comment by Jeff Standen [WGM] [29/Dec/10 02:06 PM]
This can be done with the SC template editor in Cerb5