Attached is cerb4 and Cerb5 pathces to make worker replies using email an optional action.

Here are the links to my batches that I will be mantaining.

Cerb4 - http://github.com/rmiddle/cerb4/tree/jira/chd-1602
Cerb5 - http://github.com/rmiddle/cerb5/tree/jira/chd-1602

Ok more testing shows the message doesn't go out but the support center shows the messages. So that isn't good. Updating the patch to make them a comment instead. Doing more testing to confirm it works.

Thanks
Robert

Updated the patch to submit them as comment instead of a reply not being sent.

Update the cerb5 code. I removed a merge art-facts I just didn't notice during upgrade.

Thanks
Robert

This is no longer an issue due to the way 5.4 identifies worker replies.