http://www.cerb4.com/forums/showthread.php?p=10422#post10422

(quote)
We are an IT Support company.

A feature that would greatly assist us is to be able to create lists of assets (computers / servers / network equipment / printers etc) and link organizations, users and tickets to the asset.

We do use workspaces and groups / buckets.

I have thought of using custom fields for this, but with over 200 assest under management, it would require all of our workers to know the asset code for each asset, as there would not be any way for them to look this up.
(end quote)

I'd like to echo Joe's comments. We are in the same boat.

@Eric:

Does the "workaround" I posted in that linked forum thread help you out? It probably wasn't going to be ideal for sam, but I'm curious if you had any thoughts.