| Key: |
CHD-1662
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| Type: |
New Feature
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| Status: |
Resolved
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| Resolution: |
Fixed
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
2
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| Watchers: |
0
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Summary:
In most cases this happens when a worker is watching multiple buckets and a ticket gets passed around (added in CHD-872).
Quote:
Perhaps an additional mail event besides "Incoming" should govern the behavior of the watcher. Perhaps "Moved" or something which would distinguish between an internal helpdesk event and mail processing. When I see the word "incoming" I think of incoming mail being processed, not internal shifts of the ticket within the helpdesk.
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Comment by Joe Geck [10/Feb/10 03:21 PM]
I am pretty certain this one is fixed in 5.1
Thanks
Robert
Implemented in 5.4 w/ Virtual Attendants
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[Watchers] "Moved" event to alleviate confusion when new incoming tickets are passed between buckets