[#CHD-1899] Feedback Capture uses URL, not ticket location - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-1899
Type:	Improvement
Status:	Closed
Resolution:	Fixed
Assignee:	Unassigned
Reporter:	Dan Hildebrandt [WGM]
Votes:	0
Watchers:	0

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Cerberus Helpdesk

Feedback Capture uses URL, not ticket location

Created: 19/May/10 08:13 AM Updated: 14/Jun/10 01:58 PM

Fix Version/s:

5.0.0-pl1

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Value:	3 - Would Be Nice
Marquee:	Feedback Capture

Description

If you've replied to a ticket (so it reloads the page without the /display/ticket_mask part of the URL), then feedback capture will not reflect the correct URL to get to the ticket.

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Comment by Jeff Standen [WGM] [20/May/10 02:32 PM]

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I catch myself reloading a ticket from the little refresh button so often that it's probably worth just POSTing to that URL from the form to begin with.

Comment by Jeff Standen [WGM] [20/May/10 02:54 PM]

[ Permlink ]

Fixed for 5.0.0-pl1

Comment by Joe Geck [14/Jun/10 01:58 PM]

[ Permlink ]

If I'm understanding this correctly, this is fixed now that the ticket URL is "refreshed" after a reply. Closing this out as fixed as of 5.0.0-pl1 (Build 2010060701).