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Issue Details [XML]

Key: CHD-2036
Type: Bug Bug
Status: Resolved Resolved
Resolution: Cannot Reproduce
Assignee: Unassigned
Reporter: Jeff Standen [WGM]
Votes: 0
Watchers: 0
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Cerberus Helpdesk

[Comments] Reported issue with adding comments to tasks/tickets

Created: 26/Aug/10 10:54 AM   Updated: 08/Sep/10 12:37 PM
Fix Version/s: 5.1.1

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown


 Description   
From customer:

We're facing an issue with trying to add comments (regular comments to a ticket and also to tasks) in Cerb 5.1

Example test case:
1) Open a ticket
2) Go to the links tab
3) Create a new link->task
4) Assign the task to a user, add "Content"
5) Save the task

The user gets a notification of the task.. but the comment is gone.


 All   Comments   Work Log   Change History      Sort Order:
Comment by Jeff Standen [WGM] [26/Aug/10 11:10 AM]
[ Permlink ]
I can't reproduce this. The comment on the task works fine for me.

Getting a second opinion.

Comment by Robert Middleswarth [26/Aug/10 11:21 AM]
[ Permlink ]
Can't reproduce this on my upgraded desk.

Thanks
Robert

Comment by Jeff Standen [WGM] [26/Aug/10 11:22 AM]
[ Permlink ]
Probably a local helpdesk issue w/ the 'comment' table.

Comment by Robert Middleswarth [07/Sep/10 12:58 PM]
[ Permlink ]
After a few more reports of problems with comments I would recommend the users check there comment table and make sure that there comment.id is set to auto-increment.

Thanks
Robert

Comment by Jeff Standen [WGM] [07/Sep/10 05:07 PM]
[ Permlink ]
Reopened because there have been several reports of the 'comment' table not having an autoincrement.

Comment by Jeff Standen [WGM] [08/Sep/10 12:37 PM]
[ Permlink ]
I pushed some tweaks for us to observe during future upgrades.



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