[#CHD-2038] Would like PLAIN TEXT option in knowledgebase again - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-2038
Type:	Improvement
Status:	Resolved
Resolution:	Fixed
Assignee:	Unassigned
Reporter:	Bill Arlofski
Votes:	0
Watchers:	0

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Cerberus Helpdesk

Would like PLAIN TEXT option in knowledgebase again

Created: 01/Sep/10 09:23 AM Updated: 29/Dec/10 04:22 PM

Fix Version/s:

Sea of 1000 Wishes

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Unknown

Remaining Estimate:

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Time Spent:

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Knowledgebase

Description

The current two options "Markup" and "HTML" completely break the plain formatting of things like shell or perl scripts. Adding back the "plain text" option in the knowlegebase article editor dialog would be much appreciated.

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Comment by Jeff Standen [WGM] [06/Sep/10 07:55 AM]

[ Permlink ]

With Markdown:
http://daringfireball.net/projects/markdown/syntax#precode

With HTML, use <code> or <pre>.

Comment by Bill Arlofski [06/Sep/10 09:00 AM]

[ Permlink ]

Sigh... I tried that (using <pre> that is) but in my rush, I think I had missed checking HTML as the format.

<code> does not work, but <pre> does, so that is sufficient for my use when posting bash, perl, or ruby scripts as knowledgebase articles.

Thanks again for the fast response.