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Issue Details [XML]

Key: CHD-2039
Type: Improvement Improvement
Status: Resolved Resolved
Resolution: Fixed
Assignee: Unassigned
Reporter: Bill Arlofski
Votes: 0
Watchers: 0
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Cerberus Helpdesk

Knowlegebase Article text "window" too small

Created: 01/Sep/10 09:31 AM   Updated: 07/Sep/10 05:03 PM
Fix Version/s: 5.1.1

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
File Attachments: None
Image Attachments:

1. Cerberus-KB-WindowTooSmall.png
(77 kb)
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This issue is duplicated by:
CHD-2029 [Knowledgebase] The IFRAME on the dis... Closed


 Description   
Would like to have the default window size when reading a knowlegebase article to be the fill page, or if it must be a "text box" then I would request that the text box be able to be re-sized.

On articles longer than a couple lines, only a small portion is displayed and you have to scroll while viewing in a little window.

See attached image

Using version 5.1.0 (build 2010082401)

Thanks guys... Keep up the great work!

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Comment by Jeff Standen [WGM] [07/Sep/10 05:01 PM]
The IFRAME is there to clear any conflict between formatting from the GUI and the articles. For example, you don't want all your <H1> headers to be styled according to Cerb5's GUI (since that's not how it'd look in the Support Center).

I've tweaked the code so it'll open up the IFRAME at the current height of the browser (and accommodating the header+footer). It also has a resize handle in the lower right for fine-tuning.

This will be in the 5.1.1 update.

Thanks!