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Issue Details [XML]

Key: CHD-2393
Type: Improvement Improvement
Status: Open Open
Assignee: Unassigned
Reporter: Tim L
Votes: 1
Watchers: 2
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Cerberus Helpdesk

[Send Mail/Reply] Delay message sending/ "Undo" send

Created: 01/Jun/11 10:05 AM   Updated: 26/Sep/11 12:46 AM
Fix Version/s: The Yellow Brick Superhighway

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
Issue Links:
Related To
This issue is related to:
CHD-1927 [Mail/Watchers] Queue outgoing watche... Open
 

Value: 2 - Significant Value
Marquee: Drafts, Mail


 Description   
Inspired by Gmail Labs "Undo" send feature.

A short time delay (10 seconds?) before a message is sent, giving the agent time to "Undo" sending with a large button next to the send-delay count down.

Useful in case of an error in message composition. Such a feature would offer a little bit more protection from too hasty an agent reply.

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Comment by Jeff Standen [WGM] [07/Jun/11 11:05 PM]
This would definitely be possible with queuing outbound messages. I'll link it to that feature request.