[#CHD-2761] [Calendars/Schedules] Shared calendars and worker/group schedules to improve Virtual Attendants and SLA functionality - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-2761
Type:	New Feature
Status:	Open
Assignee:	Unassigned
Reporter:	Jeff Standen [WGM]
Votes:	1
Watchers:	2

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Cerberus Helpdesk

[Calendars/Schedules] Shared calendars and worker/group schedules to improve Virtual Attendants and SLA functionality

Created: 24/Jan/12 03:43 PM Updated: 24/Jan/12 10:27 PM

Fix Version/s:

5.8

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Issue Links:

Related To

This issue is related to:
	CHD-537 Implement Service Levels (SLA) Ticket...
	CHD-629 Google Calendar integration
	CHD-810 [SLA] Scheduler option to set office ...
	CHD-1415 [Reports] Exclude off-hours when calc...

Value:	1 - Must Have
Code Impact:	Major

Description

This is a placeholder to gather feedback for the shared calendars and worker schedulers functionality in the 5.8 update.

See this conversation in the forums for more detail:
http://forums.cerberusweb.com/showthread.php?t=3511

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Comment by Jeff Standen [WGM] [24/Jan/12 10:27 PM]

[ Permlink ]

http://tts.cerb5.com/admin/display/BTV-67469-423

> * Setting goals for works
> o eg response time
> o number of tickets per day / week
> o charting goals vs actual
> * Have option to set working days
> o eg exclude weekends
> o makes the charts look a lot better to see trends without
> interruptions of weekends