[#CHD-288] [Feature Request] Additional places to set the "When would you like to resume this conversation?" (re-open date) - WebGroup Media LLC - Projects

Issue Details [XML]

Key:	CHD-288
Type:	Improvement
Status:	Resolved
Resolution:	Fixed
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	7
Watchers:	6

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Cerberus Helpdesk

[Feature Request] Additional places to set the "When would you like to resume this conversation?" (re-open date)

Created: 07/Nov/07 04:11 PM Updated: 29/May/11 04:46 PM

Fix Version/s:

Sea of 1000 Wishes

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Issue Links:

Duplicate

This issue is duplicated by:
	~~CHD-33~~ Improve "When do you want to work on ...
	~~CHD-380~~ Add Next area to Note creation window
	~~CHD-653~~ Expose ticket due date for view/edit

Related To

This issue is related to:
	~~CHD-875~~ Ability to "close until" without reply

Value:

2 - Significant Value

Description

Feature Request from the forums:

http://www.cerb4.com/forums/showthread.php?p=1167&posted=1#post1167

Summary:
Request for additional places to set the "When would you like to resume this conversation?" (re-open date). The two natural places he alludes to are in:

1) Bulk Update in worklists.
2) Anywhere in the Ticket Display section other than reply (maybe Properties tab). [This way as he states you could close a ticket and set a re-open date without sending a reply]

[[quote]]
Batch close, assign, set due dates

I loooooove being able to put stuff like "Tuesday" in the "When does this ticket next need attention field", but I often want to close things without replying. It would be nice if the batch close button somehow gave me the ability to do that, and also assign a next worker.
[[/quote]]

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Comment by Jeff Standen [WGM] [07/Nov/07 07:51 PM]

[ Permlink ]

The best way to do this would probably be adding a "Close Until" option to the status dropdown. This would show a textbox next to the status dropdown for entering dates like "Tuesday".

Comment by Dan Hildebrandt [WGM] [18/Jun/08 05:49 PM]

[ Permlink ]

Consolidating requests about the "Next" area...

~~CHD-33~~ requests quick-links for setting when to resume

If watching / voting on ~~CHD-33~~, please switch to ~~CHD-288~~.

Comment by Dan Hildebrandt [WGM] [18/Jun/08 05:51 PM]

[ Permlink ]

Consolidating requests about the "Next" area...

~~CHD-380~~ requests ability to set when to resume, etc on Note creation.

If watching / voting on ~~CHD-380~~, please switch to ~~CHD-288~~.

Comment by Joe Geck [11/Aug/08 10:23 PM]

[ Permlink ]

This is being closed in favor of the existing feature request to add additional places to set the "When would you like to resume this conversation?" (re-open date). This should cover the overall problem of having to reply to set the re-open date.

Comment by Damien R [27/Oct/08 08:30 AM]

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I think I unwittingly dup'd this in ~~CHD-875~~?

Comment by Joe Geck [15/Apr/09 05:49 PM]

[ Permlink ]

Note for Joe@WGM: Update the "My Cerb4 Wishlist" thread when completed.

http://www.cerb4.com/forums/showthread.php?p=7185#post7185