[#CHD-334] Display ticket number / mask in page title - WebGroup Media LLC - Projects

Issue Details [XML]

Key:	CHD-334
Type:	Improvement
Status:	Open
Assignee:	Unassigned
Reporter:	Damien R
Votes:	4
Watchers:	2

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Cerberus Helpdesk

Display ticket number / mask in page title

Created: 23/Nov/07 06:46 PM Updated: 02/Aug/10 07:28 PM

Fix Version/s:

Cryostasis

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Value:

3 - Would Be Nice

Description

Not sure about others, but I certainly find that I sometimes have various tickets open (e.g. in different tabs) at once and find it difficult to remember which one was which. Since Cerberus just shows a static page title (i.e. HTML title attribute) each tab has exactly the same to identify it.

Instead, I think you should at least display the ticket number / mask in the page title when viewing a ticket - ideally I'd like to suggest that this should be at the start of the title (i.e. so there's most chance of fitting the ticket number / mask onto the browser's tab).

I also believe, for exactly the same reasons, that the page title ought to include the ticket subject as well... I mean the ticket number / subject are virtually the page title by definition when you're viewing a ticket?

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Comment by Jeff Standen [WGM] [12/Dec/07 11:03 PM]

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This is definitely something we can do, but it needs a little thought first the way Cerb4 is set up. Each page is a plugin, so the framework itself doesn't really know what it's rendering until we're well beyond <HEAD>.

It shouldn't be difficult, we just need to do it efficiently so we aren't hidding the ticket DB twice per page.

Comment by Damien R [24/Oct/08 12:11 PM]

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Why not buffer the output up to the plugin, and the plugin can then read the buffer and replace some sort of placeholder in the title?

Comment by Joe Geck [15/Apr/09 05:52 PM]

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Note for Joe@WGM: Update the "My Cerb4 Wishlist" thread when completed.

http://www.cerb4.com/forums/showthread.php?p=7185#post7185

Comment by Bryan [24/Oct/09 03:43 PM]

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I would like this very much please and thank you.

Bryan