| Key: |
CHD-36
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| Type: |
Bug
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| Status: |
Closed
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| Resolution: |
Fixed
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| Assignee: |
Unassigned
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| Reporter: |
Brenan Cavish
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| Votes: |
0
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| Watchers: |
0
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Not sure if this is a bug from the import, or something that is unavoidable, but there are a few orphan replies from agents in the helpdesk to recipients.
I noticed 4 or 5 completely unique single responses that were obviously part of an ongoing thread. (They were replies from our helpdesk, not from a customer)
eg:
IQM 98741 721
and DYP 21789 560
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This was from the importer and considered unavoidable. They may be a small bug somewhere in the import process, but there are a lot of safeguards to ensure things import and thread in the right order.
In all probability it was data corruption and inconsistencies from our 5 year old database and using ourselves as guinea pigs on multiple updates that weren't ready.
Since it's so few, a merge would fix this rather than investigating what was inconsistent in our historical DB for 5 things.
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Orphan Replies