As well as forward/reply etc. there are sometimes occassions where 'redirecting' an email is more appropriate because it keeps the original email intact (i.e. including headers/attachments etc.).
One example is that this would allow you to train an external spam filter - at the moment this doesn't seem to be possible at all, which is a problem since (as you'd expect) the built-in one isn't as effective as products dedicated to this purpose.
This was working in Cerberus 3 and is very important to us as we are forced to answer some emails directly from another ticketing system. We are all set to move to Cerberus 4 but have noticed that this feature does not seem to be available...
Can we expect this?
Is there a way to activate it in Cerberus 4 that I am missing?
New Feature
Open
Add a Redirect option as a ticket/email option
