CHD-422 and CHD-839 If not the same thing, appear to be heavily related.

Crimm wanted the return of the template-ing capabilities for e-mail notifications. He points to 3.x examples that are a good reference:

##ticket_id## - Ticket ID or Mask
##ticket_subject## - Ticket Subject
##ticket_status## - Ticket Status (new, closed, deleted)
##first_email## - The Body of the Original Ticket Email
##latest_email## - The Body of the Latest Ticket Email
##queue_name## - Ticket Queue Name (Support, etc.)
##requester_address## - The Email Address that Opened the Ticket.

Update Crimm's thread when implemented:
http://www.cerb4.com/forums/showpost.php?p=10484&postcount=3

Update Bill's thread when complete:
http://www.cerb4.com/forums/showpost.php?p=10731&postcount=5

Note that Bill and Crimm were both specifically interested in putting a web link in the notification back to the Helpdesk ticket. Our previous stance was clarified in CHD-326 where we rejected it for security reasons.

Closing as a dupe. Vote/watch the linked issue.

Closing as per Jeff's request. Please continue to watch CHD-839 if possible. Don't worry I will leave a reminder to update the people specifically watching this issue if there's any resolution. Thanks!