History | Log In     View a printable version of the current page. Get help!  
Issue Details [XML]

Key: CHD-558
Type: New Feature New Feature
Status: Closed Closed
Resolution: Fixed
Assignee: Unassigned
Reporter: Dan Hildebrandt [WGM]
Votes: 7
Watchers: 5
Operations

Clone this issue
If you were logged in you would be able to see more operations.
Cerberus Helpdesk

Personal Tickets Worked history

Created: 04/Mar/08 12:09 PM   Updated: 09/Dec/08 10:28 PM
Fix Version/s: 4.0 - Milestone #21

Original Estimate: 1 hour, 30 minutes Remaining Estimate: 1 hour, 30 minutes Time Spent: Unknown

Value: 2 - Significant Value


 Description   
as requested by pyrocam: http://www.cerb4.com/forums/showpost.php?p=3594&postcount=1

This could possible be implemented as an audit-log type thing where it just shows all the audit-log entries related to / done by a particular worker

 All   Comments   Work Log   Change History      Sort Order:
Comment by Dan Hildebrandt [WGM] [12/Aug/08 10:41 AM]
Rob Farnell also notes that this list could include time worked summaries: http://www.cerb4.com/forums/showpost.php?p=6368&postcount=3

Comment by Joe Geck [09/Dec/08 10:28 PM]
Verified implemented as of dev build 812.

I think both of these requests are handled pretty well by two reports we have available. Both are accessed by turning on the 'Reports' plugin via 'helpdesk setup' -> 'Features & Plugins' and then clicking 'reports' in the main menu at the top.

1) pyrocam quote:
Hi, a helpdesk user has requested this functionality.
Being able to view tickets they have worked on on certain days is very helpfull for timekeeping.

Answer: WORKER HISTORY report

2) rfarnell quote:
Just a suggestion, but providing information from the "to be included" time tracking plugin http://www.wgmdev.com/jira/browse/CHD-197 which is due for milestone 20 would make sense. E.g. display the the tickets worked on and a figure next to it with the accumulated time worked on that ticket.

Would be a good cue to remind users to keep their time tracking details in order if they forget.

Answer: TIME SPENT PER WORKER report