I've been trying to take advantage of the task stuff, but it's a little cumbersome. I generally add 1 or more tasks based off a ticket, close the ticket, then work on the tasks and hopefully remember to reply to the ticket when I've finished the last one.
It would be much nicer if the tickets and tasks were a bit more two way. Specifically, I'd like to do the following:
1) Notify the ticket owner when a particular task is complete
2) Set a ticket to "closed pending task completion"
3) Automatically close the ticket (with a message) when the final task is complete
Also, it would be awesome if I could highlight some text from a ticket and convert it to a task with one click. I don't use any task fields except the Title, which makes it pretty easy to ask for something like that.
We definitely want notifications on new task assignments (though it's also the point of Seer, it's fine in email for now)
And that other task said things like non-ticket tasks and such too, which we talked about yesterday
New Feature
Open
[Tasks] Couple of new features to support two way ticket / task integration
