http://www.cerb4.com/forums/showpost.php?p=5860&postcount=1

This issue is important for us as well - we are migrating from V 2.7... the bossman clearly didn't like the default ticket mask!

Our help desk is very interested in returning to digits only for ticket identification.

> Our help desk is very interested in returning to digits only for ticket identification.

This is important if you're allowing customers to phone issues in for escalation as numerical ID lets them easily enter it into your phone system using the keypad. Alpha-numeric is a bit more challenging :)

Sponsored by Xilo Communications - http://www.xilo.net

* [Mail/Setup/Masks] [CHD-622] The ticket mask pattern can now be changed in Setup->Mail->Incoming. In addition to random letters (L) and numbers (N), you can now also use year/month/day tokens (Y/M/D), letter/number (C), or literal text. A tester will verify that there are more than 10 million combinations for the given pattern before accepting it. The number of possible combinations will be displayed when testing any masks, and a sample generated mask will also be provided.

Implemented for 5.5

Thanks to Xilo Communications <http://www.xilo.net> for sponsoring the development of this long-time feature request!