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Key: CHD-712
Type: Improvement Improvement
Status: Resolved Resolved
Resolution: Fixed
Assignee: Unassigned
Reporter: tim
Votes: 10
Watchers: 4
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Cerberus Helpdesk

When using templates in outgoign mail you should be able to access templates used in replies not be required to add a whole new set

Created: 16/Jun/08 01:37 AM   Updated: 11/Apr/10 11:36 AM
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Fix Version/s: 5.0 RC1

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
Environment: xp, firefox 3.0
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Related To
 
This issue is related to:
CHD-1012 Email Templates Open


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Comment by Chas Emerick [27/May/09 01:12 PM]
Just to clarify, I'd say that the real point is to not have 'silos' of templates at all -- there should ideally be one repository of them, accessible anywhere messages are being written. If there is some mismatch in the tokens available (e.g. trying to use a template that references the current ticket number when sending new mail), then perhaps using those specific tokens excludes a given template from being used in a particular context.

Anyway, we use the same templates both for replying and for new messages, and keeping those templates synchronized is going to get rough over the long haul. http://en.wikipedia.org/wiki/Don%27t_repeat_yourself , etc.

Comment by Jeff Standen [WGM] [11/Apr/10 11:36 AM]
This is done in Cerb5 w/ snippets.