http://www.wgmdev.com/jira This file is an XML representation of an issue en http://www.wgmdev.com/jira/browse/CHD-712 CHD-712

When using templates in outgoign mail you should be able to access templates used in replies not be required to add a whole new set

Improvement Resolved Fixed Unassigned tim Mon, 16 Jun 2008 01:37:09 -0800 (GMT-08:00) Sun, 11 Apr 2010 11:36:54 -0800 (GMT-08:00) 5.0 RC1 10 Just to clarify, I'd say that the real point is to not have 'silos' of templates at all -- there should ideally be one repository of them, accessible anywhere messages are being written. If there is some mismatch in the tokens available (e.g. trying to use a template that references the current ticket number when sending new mail), then perhaps using those specific tokens excludes a given template from being used in a particular context. Anyway, we use the same templates both for replying and for new messages, and keeping those templates synchronized is going to get rough over the long haul. http://en.wikipedia.org/wiki/Don%27t_repeat_yourself , etc. This is done in Cerb5 w/ snippets. Related To CHD-1012