[#CHD-729] [Support Center] With one contact situation and no customer custom subjects, "Contact me: Other" becomes the default subject - WebGroup Media LLC - Projects

Issue Details [XML]

Key:	CHD-729
Type:	Bug
Status:	Closed
Resolution:	Fixed
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	0
Watchers:	0

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Cerberus Helpdesk

[Support Center] With one contact situation and no customer custom subjects, "Contact me: Other" becomes the default subject

Created: 03/Jul/08 08:05 PM Updated: 12/Nov/08 09:38 PM

Fix Version/s:

4.0 - Milestone #21

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Issue Links:

Related To

This issue is related to:
	~~CHD-711~~ [Support Center] With one contact sit...

Value:

1 - Must Have

Description

Summary:
When creating Support Centers with only one contact situation and customer custom subjects turned OFF, "Contact me: Other" becomes the default subject.

Steps:
1) Create a new Support Center community tool.
2) Add one contact situation and specify a "reason for contacting".
3) Install the community tool and go to the site.
4) Open a new ticket as the "customer".
5) Check the ticket in the Helpdesk and verify the subject

Result:
The subject you specified is replaced by "Contact me: Other".

Note:
Once you create a second contact situation this problem goes away and the real subject (aka reason for contacting) you specify in the setup is used. This includes the original which was technically broken before.

All

Comments

Work Log

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Comment by Joe Geck [03/Jul/08 08:08 PM]

[ Permlink ]

The root cause looks to be the same. With one contact situation, all open tickets through the Support Center use the default values instead of the ones you specify during setup; "reason for contacting" and "deliver to".

Comment by Joe Geck [03/Jul/08 08:10 PM]

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This is broken functionality so I'm bumping this to "Must Have" and filing it under Milestone #19.

Comment by Joe Geck [03/Jul/08 08:12 PM]

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darren in the forums brought this bug and the closely related ~~CHD-711~~ to our attention. Please notify that same thread when its fixed.

http://www.cerb4.com/forums/showthread.php?p=5565#post5565

Comment by Joe Geck [12/Nov/08 09:38 PM]

[ Permlink ]

Verified fixed in stable build 791. (Appears to have been fixed sometime ago however.)

Comment by Joe Geck [12/Nov/08 09:38 PM]

[ Permlink ]

Notified the fix to forum thread:

http://www.cerb4.com/forums/showthread.php?p=5565#post5565