Same suggestion for extra "conversation" entries with timestamps.

http://www.cerb4.com/forums/showthread.php?p=4733#post4733
The ticket audit log would be a lot more helpful if it contained notes for the message handling/conversation. i.e. Worker X replied to customer at 5:04. Without that it is very difficult to trace the history of a ticket.

Closing this bug in favor of CHD-753. Hopefully no one takes offense to closing the original vs. the copy cat :) I'm only taking this route as the other request is more detailed and has more watchers. I'm also transferring the "tasks" comment over so everything is truly in one place.

Comment by Thomas Petersen (carried over from CHD-702):

Also should include an entry when a task is added.

Was marked related to the closed dupe issue, CHD-702. Moving it over here as well.

http://www.cerb4.com/forums/showpost.php?p=7765&postcount=4

Request for more actions in the audit log:

(quote)
For example, I just removed some addresses being CCed in on a ticket, and no log of this was made.
(end quote)

http://www.cerb4.com/forums/showpost.php?p=7779&postcount=6

(quote)
May be making this more complicated than it needs to be, but it would be good if it was possible to select a number of auditable options of timestamping when and who moved a ticket from a queue, when a ticket was viewed, ownership changes etc. so that if some groups don't want insane auditing then they don't have to have everything enabled.
(end quote)

http://www.cerb4.com/forums/showthread.php?t=1602

(customer quote)
Basically in order for us to track an employees productivity we run filters through their workspace that use the 'last updated' time... so if employee #1 created a ticket on Monday and employee #2 updated the ticket on Wednesday by way of adding a comment, we noticed that the 'updated' time does not change to when the comment was added.

(customer quote in response to our response)
I understand the need for the updated column being tied in with other aspects of cerberus and that comments changing the timestamp may interfere so maybe a modified audit section would be suitable. We are just finding it hard to track individual progress and workload since a lot of the work we do is done internally via comments/notes before a reply is sent out to one of our clients and we want to ensure that all of our employees get credit for the work they do.

I'd like to see more details recorded too - I've just had a heap of requesters disappear from a ticket and I have no idea why it happened or who did it.

So +1 for recording add/delete requesters in the audit log.

Update this thread when completed.
http://www.cerb4.com/forums/showthread.php?p=10621#post10621

This thread was asking for "custom field" changes to be included in the 'audit log'. For example, setting a 'Billable' field to a value of "No".

http://www.cerb4.com/forums/showpost.php?p=11223&postcount=1

Request for auto-responses to be logged as well.

Update this thread if added.
http://www.cerb4.com/forums/showpost.php?p=11359&postcount=1

Some of the items on this issue have been implented in the following plug-in.

http://wiki.cerb4.com/wiki/Last_Action_and_Audit_Log_Enhancements

Thanks
Robert

I am not sure I can add custom field and auto response info to the audit log because there isn't a way inside a plug-in to track those events at this time.

Thanks
Robert

Since this seems to be the general "add such and such to the audit log tracking", I'm going to add a vote for time tracking entries on this person's behalf.

http://www.cerb4.com/forums/showpost.php?p=13407&postcount=1