A forum poster thought it would be a good idea to include the customer's e-mail address in an Audit Log entry if they submitted that ticket from the Support Center. He recommended somehow replacing the '(auto)' entry in the Worker column that is now used on new Support Center tickets. I'm not sure if it's semantically correct to use the Worker column for customer addresses, but I guess (auto) isn't exactly that informative either.
[quote]
On the audit log, it seems to show all actions in the support center as done by '(auto)'.
Is there any way the email address of the user could be in there? Or at least some indication that the change was from the SC?
[/quote]
Improvement
Open
[Audit Log] Include customer's e-mail address in the Audit Log if they submitted a Support Center ticket
