| Key: |
CHD-867
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| Type: |
New Feature
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
1
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| Watchers: |
1
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Summary:
In response to our announcement of the feedback plugin.
http://www.cerb4.com/forums/showpost.php?p=7089&postcount=2
[[quote]]
This is a great idea. We have a lot of feedback in our support ticket service, which I'm sure goes unnoticed. I certainly don't go round looking at closed tickets as a usual procedure.
We get a lot of tickets that are closed by us as we have resolved the issue and then get an e-mail back thanking us for doing the task, which annoyingly opens the ticket again. Would be cool if the pre-parser could automatically detect a list of quick replies that people usually do e.g. that was great, thank you, great work etc etc which notches up a negative, neutral or positive response depending on how you determine its meaning and keeps the ticket closed.
Rob
[[/quote]]
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There are no comments yet on this issue.
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[Feedback] Automatically increase mood counters on short "great work, thank you" replies