[#CHD-872] [Notifcations] Enable watcher e-mails when tickets are moved to buckets by hand - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-872
Type:	Improvement
Status:	Closed
Resolution:	Duplicate
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	2
Watchers:	1

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[Notifcations] Enable watcher e-mails when tickets are moved to buckets by hand

Created: 22/Oct/08 05:34 PM Updated: 08/May/09 03:17 PM

Fix Version/s:

Sea of 1000 Wishes

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Unknown

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Duplicate

This issue duplicates:
	~~CHD-1011~~ IF a ticket is moved to a group no no...

Description

Summary: (posts 5-7)
http://www.cerb4.com/forums/showthread.php?p=7134#post7134

Let's say you have a notification rule like the following:
Incoming mail to [Support/QA] -> forward to watcher@localhost

IF you move mail by hand to the Q/A bucket, the notification will not be sent. This rule only picks up mail that is routed to that bucket automatically through the mail parser/inbox filters.

This would be an "alternative" to the worker assignment notifications for people who prefer workers are responsible for buckets, but are not necessarily assigned to individual tickets.

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Comment by Silas Moeckel [23/Oct/08 11:08 AM]

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This does not seem like an improvement the watcher plugin is broken as it does not work as expected when tickets are moved via the interface. If your watching inbound and outbound messages in a group you should get all inbound/outbound messages in that group not only messages that came directly into that group from email/support center.

Comment by Joe Geck [08/May/09 03:17 PM]

[ Permlink ]

It was pointed out to me that this was a dupe of ~~CHD-1011~~. So I'm going to close this out as a "dupe", but for the record this whole request is implemented in the upcoming 4.2 . (~~CHD-1011~~ was already closed out as "fixed".)

http://github.com/jstanden/cerb4/commit/5323da1f2fa5dfc9862e17c201e5174f2493a890