| Key: |
CHD-91
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| Type: |
Improvement
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| Status: |
Closed
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| Resolution: |
Fixed
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| Assignee: |
Unassigned
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| Reporter: |
Alasdair Stewart
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| Votes: |
2
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| Watchers: |
0
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Issue Links:
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Related To
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This issue is related to:
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CHD-1977
Macros
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When replying to a ticket and entering the 'next action', it would be great to be able to have a dropdown and define a set of standard/common next actions.
Something like server reboots might have 'Assign to tech to reboot', 'tech assigned, update customer once complete' etc...
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Alasdair: also. is it possible to create 'default' 'next actions'?
jstanden: That's actually what I want to fold into checklists, it would be great if they could let you just pick the action to use quickly
then every ticket in the list says a summary of what needs to happen without you even clicking in
Alasdair: someone like xx could benefit with something like that for mundane things like server reboot, next action = 'send tech to reboot', 'tech sent, update customer once complete' etc.. which would be used time and time again.
jstanden: definitely, it would be real easy for me to even make some team specific ones in a dropdown for quick selection -- I'd JIRA that for sure
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In the meantime this is easy enough with Firefox -- which will autocomplete form fields with your past entries.
I really would like to see the option to make "waiting on customer reply" checked by default.
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