| Key: |
CHD-923
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| Type: |
New Feature
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
3
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| Watchers: |
1
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Issue Links:
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Related To
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This issue is related to:
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CHD-920
[Tags] Re-introduce a tagging system ...
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CHD-924
[Tags] Ability to tag e-mail templates
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| Value: |
2 - Significant Value
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Summary:
An idea that came up in a brainstorming session.
Ability to tag the best resources when running searches through F&R, the Forums Explorer, etc. Anything that would be helpful to solve issues you could tag and it'd show up in the GUI as a useful link for support with tags. Then tagging tickets and KB make sense since you could relate things and also essentially 'vote up' things that get used a lot.
A possible implementation for tagging would use an interface similar to how the Explorer frame works. This way you could tag a result while viewing the actual content of the page.
Internally the Helpdesk would possibly have its own reources/links/tags section in the GUI. Here you could edit tags, "vote them up", favorite them, etc.
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There are no comments yet on this issue.
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[Tags] New tagging system that lets you "flag" the best resources with keywords of your choice