[#CHD-924] [Tags] Ability to tag e-mail templates - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-924
Type:	New Feature
Status:	Open
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	1
Watchers:	0

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Cerberus Helpdesk

[Tags] Ability to tag e-mail templates

Created: 14/Nov/08 09:46 PM Updated: 01/Aug/09 08:02 PM

Fix Version/s:

An Ounce of Prevention

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

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Related To

This issue is related to:
	CHD-920 [Tags] Re-introduce a tagging system ...
	CHD-923 [Tags] New tagging system that lets y...

Value:

2 - Significant Value

Description

Summary:
An idea that came up in a brainstorming session.

E-mail templates could also use tags to show up contextually without having to search around.

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Comment by Chris Allen [11/Dec/08 09:29 PM]

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This has been a key capability in our use of Cerb 3.5. A user tags a ticket with a few basic keywords, and the system ponies up relevant reply scripts from the knowledgebase. Since it looks like we'll use the email templates in place of KB articles, this seems a natural place to have the tagging show up as well.

Thanks,
Chris