| Key: |
CHD-953
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| Type: |
New Feature
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Damien R
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| Votes: |
0
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| Watchers: |
1
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Issue Links:
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Related To
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This issue is related to:
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CHD-1234
Ability to sort tickets by new comments
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I suppose that it's correct that ticket peek shows the last worker/customer interaction rather than any internal stuff like comments or sticky notes. However, there needs to be a way to know that you're missing out on part of the story.
If you click on ticket peek and a colleague has placed a comment onto that ticket, you don't know about it (the only way you know is if your colleague tells you, or you view the full ticket).
This can be improved if ticket peek shows some indication about any notes or comments added to the ticket AFTER the last customer interaction (other ones are probably less relevant, and if they're mentioned at all it needs to be clear what came later than the ticket reply you're viewing via peek).
I guess some kind of "flash" (like the '5 tickets were marked as spam' bar which appears from group operations) at the top of the ticket peek "window" could show this easily. Combined with the ability to easily jump into the full ticket view (http://www.wgmdev.com/jira/browse/CHD-952) this sounds perfect.
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Other peek popups do display the most recent comment, and I agree that tickets should behave similarly. Rescheduling.
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