[#CHD-959] [Reports] Average response time report by SLA or organization - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-959
Type:	New Feature
Status:	Open
Assignee:	Unassigned
Reporter:	Joe Geck
Votes:	2
Watchers:	2

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[Reports] Average response time report by SLA or organization

Created: 25/Nov/08 02:03 AM Updated: 02/Aug/09 02:01 PM

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We Have the Technology

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Related To

This issue is related to:
	CHD-811 [Reports] Service Level Report - Show...
	CHD-812 [Reports] Response Time Report - Time...

Description

Summary;
http://www.cerb4.com/forums/showpost.php?p=7633&postcount=1

(quote)
Currently the average response time worker report summarizes every single ticket.

It would be much more useful for us if it narrowed down by SLA and/or organization and then all others. This way we could report to our SLA clients what their average response time is in the reports we provide.
(end quote)

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Comment by Joe Geck [25/Nov/08 02:07 AM]

[ Permlink ]

Similar need or desired outcome for "average response time" reports in CHD-811, CHD-812, and CHD-959.

All are filed separately to avoid mutated requests, but if any feature was actually implemented on our side it would probably encompass all these ideas. Very similar to how the 'home' feature resolved multiple JIRA requests.

Comment by Joe Geck [26/Jun/09 11:45 PM]

[ Permlink ]

Update this thread when completed.
http://www.cerb4.com/forums/showpost.php?p=36&postcount=1