| Key: |
CHD-965
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| Type: |
New Feature
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
itbackoffice
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| Votes: |
0
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| Watchers: |
0
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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| Value: |
2 - Significant Value
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Using thie Support Center's contact situations if we forced a requester to select a pre-defined situation than the system.
Ie Broken Printer. (SLA 20) or Exchange Email working (SLA 80) or PC Wont power up (SLA 100).
We would also have to be able to make some custom fields Mandatory.
I would like this feature on the Internal side for Helpdesk Staff, so we can categorise situations upon logging a ticket.
- PC Fault
-------- Software Not Installed
------------------Word
or
- PC Upgrade
-------- Memory
We could make this as customisable as we want. Heat by http://www.frontrange.com/ have an approach similar to this.
We would then like to be able to report on each category regarding responce times and frequency.
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There are no comments yet on this issue.
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SLA\Priority assigned to Situations (with Reporting on each)