[#CHD-973] Customisation to search filter for Requester History is not saved (after logout) - WebGroup Media LLC

Issue Details [XML]

Key:	CHD-973
Type:	Bug
Status:	Closed
Resolution:	Duplicate
Assignee:	Unassigned
Reporter:	Damien R
Votes:	0
Watchers:	0

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Cerberus Helpdesk

Customisation to search filter for Requester History is not saved (after logout)

Created: 28/Nov/08 09:26 AM Updated: 03/Aug/09 08:35 PM

Fix Version/s:

None

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

Environment:

build 736

Issue Links:

Duplicate

This issue duplicates:
	~~CHD-1129~~ Customized sorting is not persistent ...

Value:

3 - Would Be Nice

Description

I often refer customers back to their previous tickets by ID, and therefore often move between conversation/history tab of a ticket whilst composing my reply.

When I customise the search filters for the Requester History tab, it seems that Cerberus forgets this customisation if I go back to it later (after logout) - however it works ok for an entire login session. The result is that the ticket mask is hidden a lot of times that I go to it, and then I have to click into the ticket to find the information I need (usually ticket peek is enough to confirm I got the right ticket).

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Comment by Jeff Standen [WGM] [01/Aug/09 08:12 PM]

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This is a dupe of a well known issue. We're working on an efficient way to persist the settings for all lists between sessions.

Comment by Joe Geck [03/Aug/09 08:35 PM]

[ Permlink ]

Closing out as per Jeff's request. The overall issue we want to direct people to is ~~CHD-1129~~ . So watch that for now to keep tabs on any progress.