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Issue Details [XML]

Key: CHD-986
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Assignee: Unassigned
Reporter: Mike Queisser (WSU)
Votes: 0
Watchers: 0
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Cerberus Helpdesk

Customized sorting is not persistent between logins

Created: 05/Dec/08 01:59 PM   Updated: 21/May/09 04:57 PM
Fix Version/s: 4.1

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
Environment: Clients are IE7 and Firefox browsers running in XP and Vista

Value: 3 - Would Be Nice


 Description   
When I change the sorting method on tickets away from the default oldest-ticket-first view, Cerberus only remembers this setting for the duration of the current session. When I log in next, sorting returns to the default.

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Comment by Jeff Standen [WGM] [10/Feb/09 04:08 AM]
This should be fixed in 4.1 -- choose your preferred sorting and 'customize' to save it permanently. It should persist between logins as well as during the session (and you can still sort on other columns without overwriting your default).

Comment by Joe Geck [27/Feb/09 06:29 PM]
Verified fixed in stable build 877.

I believe this is fixed in the expected or most used spots, Overview and Workspaces. Your column choices and your sorting method is saved, just make sure you do the 'customize' -> save changes after you've chosen your sorting order -- I believe that's the key for those of you having trouble still.

Newer areas such as Notifications still don't appear to be adopting this behavior, but I believe they will get added on a later polish update.

Comment by Marc Jauvin [28/Feb/09 09:32 AM]
I'm still seeing this bug in build 877 in the "Workflow" tab. Any customization I make (AND SAVE) will not show up on next login.

Comment by Joe Geck [21/May/09 04:57 PM]
For the record Jeff@WGM claimed in CHD-423 that Workflow/Overview are controlled by the system intentionally, and would not maintain a personal sort by preference.

CHD-1129 is the new reference bug for all outstanding instances of list sorting (or columns) not being saved.