| Key: |
CHD-996
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| Type: |
Improvement
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
0
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| Watchers: |
0
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Summary:
http://www.cerb4.com/forums/showpost.php?p=7929&postcount=1
This idea spawned from a question in the forums. I think it would be a nice Community Tools option to automatically e-mail the Support Center ticket requester a copy of the message submitted to the Helpdesk (with the reference ID). There is a workaround for the time being, you could use the group "new ticket auto-response" but that of course will affect all tickets, even those not generated by Support Center requesters. All this assumes of course that the requester actually gave a "who should we reply to?" e-mail address, so we would need to check for that.
(quote)
Secondly, if a customer open ticket from the customer interface, I expect that they receive an email in addition to the message that showed on the interface telling the customer the ticked id number. Did I not setup notification correctly and can someone guide me to what I need to check?
(end quote)
Note: You'd probably want to include this with the Contact Form Builder community tool as well.
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There are no comments yet on this issue.
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[Support Center] Include option to automatically e-mail the submitted SC ticket back to the requester